Terms & Conditions

Bookings

• Hirers must be aged 18 years or over. Identification may be required.
• All payments can be made by card or bank transfer. Cheques may be accepted from charities and schools by prior arrangement. Bookings are confirmed once payment has cleared.
• We will need approximately 30 minutes to set up the party and 30 minutes to pack up and remove the equipment. If you have booked multiple items, this period will increase. Please take this into account when booking venue times. Please ensure there is adequate parking for a large van as close as possible to the access point at the delivery and collection times. If there are any gates or barriers, you must ensure these are open to allow access for a large van.
• It is the hirers' responsibility to check there is adequate space for the items reserved. All our space requirements are clearly stated on each item. If the equipment will not fit, you will still be liable for 100% of the hire costs.
• It is the hirers' responsibility to point out / mark any underground services where the inflatables are to be sited. Our anchor stakes are 380mm long and services should be deeper. However, on private property, this isn't always the case. We will not be held liable for any damage caused to underground services that we aren't pre-warned about.
• Hardy's Events Ltd will only hire on flat, grassed areas, or inside a venue/ home. If you would like an inflatable on Astroturf we need the written permission of the landowner as we will need to put pegs through the turf which will leave holes. We do not offer any hires on hardstanding.
• Overnight hires are only available at private venues where the garden is secure. Overnight outdoor hires are not available in public venues such as hotels and community centres. Hardy's Events Ltd reserve the right to refuse hire if our equipment is at any security risk. One form of photo identification will be required for all overnight hires.
• Public liability insurance is excluded in its entirety following any claim or injury to any third party or employee, whether directly or indirectly related to the use of drugs and/or alcohol.
• Hardy's Events Ltd excludes any liability for injury, loss or damage caused to any person using the equipment contrary to our terms & conditions.
• The equipment remains the property of Hardy's Events Ltd and any losses or damage to the equipment, liability for injuries or other losses caused rests solely with the hirer. It is strongly recommended that the hirer has appropriate public liability insurance, covering his/her liability arising from the use of our equipment.

Damage Waiver

• A Damage Waiver charge amounting to 10% of the hire charge will be automatically added to the hire contract unless the Hirer specifically requests this is removed or if the Provider is unable to offer Damage Waiver at the time of order. For full details click here.

Booking fees & charges

• Your deposit is a non-refundable booking fee, covering our administrative costs when reserving your equipment. This is then deducted from the invoice total.
• Booking fees are to be paid within 7 days of the date the booking is made. If the booking fee isn't received during this time your booking will be cancelled.
• All bookings, regardless of value, are subject to a booking fee charge of 25% which is rounded up to the nearest £5. The final balance is due at least 24 hours before the event date.
• Hardy's Events Ltd require payment in full 7 days prior for Weddings and events where the hirer is not likely to be at the chosen hire venue. Please bear in mind we will not deliver to an unsecured location without the hirer being present.
• Any damage to any equipment provided by Hardy's Events Ltd as a result of negligence on the hirer's part will be charged accordingly.
• Please treat our equipment with respect, mistreated, overly dirty inflatables when being collected will incur a £35 + VAT cleaning charge.

Cancellations

• Bookings under £200 - If the hirer cancels giving at least 28 days' notice, the 25% booking fee can be moved to a new date. Cancellations 7-27 days before the booking will have the 25% deposit retained and any further balance will be refunded. Cancellations less than 7 days will be liable for the whole hire costs.
• Bookings over £200 - If the hirer cancels giving at least 28 days' notice, the 25% booking fee can be moved to a new date. Cancellations 14-27 days before the booking will have the 25% deposit retained and any further balance will be refunded. Cancellations within less than 14 days will be liable for the whole hire costs.
• Items booked can be amended up to 24 hours before the booking (subject to availability) if the total value is the same or increased. If you would like to remove items we can take off up to 25% of the order, but you must give at least 7 days notice and the order must still meet the minimum order value.
• If the weather forecast deems it unsafe to put inflatables outside (heavy rain or gusts over 24mph) the balance can be transferred to another date within 12 months, or you can swap the reserved items for others that are not affected by the weather, or for items that can go indoors, subject to the minimum order value.
• Hardy's Events Ltd reserve the right to cancel any booking, where there is a potential health & safety risk to the hirer, their guests or the public. Hardy's Events Ltd will make a decision and our decision is final.

Rules of Play

It is the responsibility of the hirer to ensure that once set up all possible steps are taken to avoid injury to its users or damage to the equipment.

Please ensure that the following safety instructions are followed:

A. All equipment, whether hired with or without a supervisor, must be supervised by a person over the age of 18;

B. Any person who is visibly intoxicated through alcohol, drugs or any other intoxicating substance shall not be allowed to use or supervise the equipment;

C. No food (including gum) or drink shall be allowed in or on any item of equipment;

D. No equipment shall be used outdoors during bad weather, particularly strong winds;

E. All electrical equipment and generators must be switched off during re-fuelling. Re-fuelling containers must be suitably marked and kept in a safe location;

F. All equipment requiring anchoring must not be used until the equipment has been suitably anchored;

G. All persons using inflatable equipment must remove their shoes, glasses and any sharp objects from their pockets;

H. All safety equipment provided must be used. Including, but not limited to, matting, neck braces and helmets, goggles.

I. The Soft Play equipment has a user age limit of 5 years old. Please ensure no one over this age uses the equipment. No adults are to use this equipment or the inflatables;

J. Always ensure that the equipment is not overcrowded, and limit numbers according to the age and size of the children using it. Try to avoid large and small children from using it at the same time;

K. Ensure that children are not pushing, colliding, fighting or behaving in a manner likely to injure or cause distress to others;

L. No pets or sharp instruments are allowed on the equipment or safety matting;

M. The equipment should not be used if it becomes wet, as the surfaces may become slippery;

N. If soiling of the equipment does occur, the hirer is responsible for cleaning the equipment using ONLY water – any other type of solution may damage the equipment;

O. Although the Soft Play equipment and balls from the Ball Pool are cleaned regularly, it is recommended that supervising adults discourage children from placing balls in their mouths for hygiene purposes;

P. Diving/ jumping into or standing on the side of the Ball Pool MUST NOT be allowed by anyone;

Q. There must be no smoking or barbecues near the Soft Play items or Bouncy Castle;

R. Children must not stand on the seats of the Ride-ons' or Happy Hoppers.

S. Ride-ons', must not be used as “bumper cars” whereby children deliberately run into another child’s vehicle at any time;

T. Inflatables must not be moved once they have been secured.

U. Face paints, party poppers, streamers, silly string and confetti balloons are strictly forbidden on the equipment. The dye from these objects can stain the equipment. The hirer will be responsible for any damage caused by the use of these objects on the inflatable.

V. Appropriate clothing must be worn by all participants at all times, this includes covering ALL areas of exposed skin. Socks must be worn at all time, along with long sleeve & long leg garments to protect users. No responsibility can be taken for users not wearing suitable clothing on the day and or being supervised correctly. PVC products can become hot and can cause friction burns if not used correctly.